13 Jan 2021

Coronavirus Update

In these unprecedented times, we appreciate the ongoing community concern about the Coronavirus (COVID-19).
Coronavirus Update

We want to reassure you that the team at The Rocks have been vigilant in monitoring the situation and share how we are proactively implementing measures to ensure the health, safety and wellbeing of all customers, retailers, staff and local community.  

A focus on cleanliness and hygiene practices

We have high standards of rigorous cleaning and hygiene through our shopping and dining precincts and have increased our vigilance of cleaning in frequently used touch points.

We are working closely with our retailer partners to ensure they follow the same levels of cleanliness and hygiene.

As per the guidance of the Department of Health, we encourage all customers to maintain good personal hygiene practices including washing your hands often with soap and water or with an alcohol-based hand sanitiser, covering your mouth while coughing and sneezing, and keeping your hands away from your eyes, nose and mouth to prevent germs from spreading. If you are unwell, stay home and seek medical attention immediately if you are showing any of the viral symptoms.

For additional information please visit health.nsw.gov.au.

The Rocks remains open for business

With a strong focus on following the necessary wellbeing precautions, The Rocks remains open and trading so that we can continue to serve our community and our retailers, ensuring that products and services are readily available.  Individual store trading hours may vary and are subject to change and we encourage our customers to keep up-to-date via our website, or contact us at contactustherocks@property.nsw.gov.au.

As circumstances continue to evolve, we will remain vigilant and responsive to amending our approach, ensuring that the health, safety and wellbeing of our customers, retailers, staff and community is our highest priority.

From 3 January 2021 the wearing of masks are required in certain indoor premises in Greater Sydney including:

  • retail or business premises that provide goods or services to the public, including:
    • supermarkets,
    • shopping centres (but not an indoor recreation facility in a shopping centre),
    • bank branches and post offices,
    • hairdressing salons, nail salons, beauty salons, tanning salons, waxing salons, spas, tattoo parlours, massage parlours, and
    • betting agencies and gaming lounges
  • entertainment facilities (such as theatres, cinemas and concert halls)
  • any part of a premises licensed under the Liquor Act 2007 that is used primarily for gaming. Licensed premises include pubs, registered clubs and casinos
  • places of public worship and any other premises on which a religious service is being held
  • residential aged care facilities (but not the residents of the facility)
  • at a public transport waiting area (e.g. a bus stop or train platform), or travelling on public transport including a train, bus, light rail or ferry, or taxi, or a ride share service.
  • It is also strongly encouraged that people wear face masks while in any higher traffic area when outdoors.

Customers are also encouraged to call ahead to reserve tables, rather than gathering out the front of venues to queue.

All food and drink premises:

  • Must have one person per 4 square metres of space in indoor areas, plus one person per 2 square metres of space in outdoor areas
  • The maximum number of people permitted at hospitality venues is one person per 2 square metres. Up to 25 patrons are permitted before this rule applies.
  • Up to a total of 100 persons.
  • Should encourage physical distancing
  • Should follow and encourage good hand hygiene at all times to keep customers and staff safe
  • Can continue to provide takeaway food to be consumed off the premises
  • If they are part of an accommodation facility such as a hotel, can continue room service.

We thank you for your continued support.