30 Mar 2020

Coronavirus Update

In these unprecedented times, we appreciate the ongoing community concern about the Coronavirus (COVID-19).
Coronavirus Update

We want to reassure you that the team at The Rocks have been vigilant in monitoring the situation and share how we are proactively implementing measures to ensure the health, safety and wellbeing of all customers, retailers, staff and local community.  

A focus on cleanliness and hygiene practices

We have high standards of rigorous cleaning and hygiene through our shopping and dining precincts and have recently increased our vigilance of cleaning in frequently used touch points.

We are working closely with our retailer partners to ensure they follow the same levels of cleanliness and hygiene.

As per the guidance of the Department of Health, we encourage all customers to maintain good personal hygiene practices including washing your hands often with soap and water or with an alcohol-based hand sanitiser, covering your mouth while coughing and sneezing, and keeping your hands away from your eyes, nose and mouth to prevent germs from spreading. If you are unwell, stay home and seek medical attention immediately if you are showing any of the viral symptoms. If you have travelled to the high-risk countries, a 14-day self-quarantine should be followed, as per health guidelines.

For additional information please visit health.nsw.gov.au.


The Rocks remains open for business

With a strong focus on following the necessary wellbeing precautions, The Rocks remains open and trading so that we can continue to serve our community and our retailers, ensuring that products and services are readily available.  Individual store trading hours may vary and are subject to change and we encourage our customers to keep up-to-date via our website, or contact us at contactustherocks@property.nsw.gov.au.

As circumstances continue to evolve, we will remain vigilant and responsive to amending our approach, ensuring that the health, safety and wellbeing of our customers, retailers, staff and community is our highest priority.

Trade is restricted for the following facilities and be required to close until further notice effective 12pm, 23 March 2020:
  •  Pubs, registered and licensed clubs (excluding bottle shops attached to these venues), hotels (excluding accommodation) 
  • Gyms and indoor sporting venues 
  • Cinemas, entertainment venues, casinos and night clubs 

The following premises will be restricted to takeaway and home delivery only until further notice effective 12pm, 23 March 2020:

  • Restaurants and cafes

All previous restrictions relating to social distancing remain in place:

  • All non-essential indoor gatherings of less than 100 people must have no more than one person per 4sqm
  • Keep 1.5 metres between yourselves and others
We thank you for your continued support.